How unlocking works?

We submit your IMEI number directly to the service provider or manufacturer of your phone and request the SIM unlock code. Your unlock code will be emailed to you automatically as soon as the service provider or manufacturer responds to our request. This can take up anywhere from 30 minutes to 48 hours depending on the model and the time of your order. Once you enter the code we provide to you, your phone will instantaneously be unlocked and you will be able to use it with any GSM carrier and their SIM cards, regardless of where you are in the world. Please note that iPhones DO NOT get unlocked by code. Once your iPhone unlock has been confirmed all you have to do is follow these simple steps:

1. Open iTunes on your Mac or PC and verify that you have Internet connectivity.
2. Ensure a non AT&T SIM card is inserted into your iPhone.
3. Connect your iPhone using the USB cable that came with your iPhone.
4. Your iPhone is now UNLOCKED!

What is IMEI?

IMEI (International Mobile Equipment Identity) is a unique number assigned to every GSM phone. IMEI is used by service providers to identify valid devices and can prevent stolen devices from accessing their network. The IMEI is only a device identification number and has no relation to the subscriber (phone user).

Where do I find my IMEI?

IMEI is typically found underneath the battery. It can also be found be typing *#06# on a handset. IMEI is usually 15 decimal digits.

What information do I need to provide to unlock my phone?

You will need to send us the following information:

- Manufacturer and Model of your phone
- Carrier your phone is locked to
- IMEI number

How do I pay for the unlocking service?

We process payments through highly secure PayPal payment gateway. You will be able to make payment using a VISA, MasterCard, Discover or American Express.

Is cell phone unlocking legal?

On Friday, August 1, 2014, President Obama signed a bill into law that made it legal for consumers to unlock their cell phones in order to take them to a carrier that best suits their needs.


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